FREQUENTLY ASKED QUESTIONS:

A “Fat Tire” e-bike is an electric bicycle paired with larger width tires. These tires are typically at least 4 inches thick and used to easily navigate through sand, gravel and mud, which regular style mountain bike tires cannot.

We offer no-questions-asked refunds to all customers within 14 days of your bike purchase. Our products are guaranteed to satisfy. If you are not completely happy with your purchase you may return it for a money back guarantee! All you pay is return shipping.

Very! Our bikes come pre-packaged in sections with step-by-step instructions on how to assemble your product. Most people are able to assemble their e-bike by themselves, however if you feel you cannot do this, no worries –  Velofix – a mobile bike shop with technicians nationwide.

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If you have any additional questions, we are here to help! We provide technical support so assembly questions, just call us at (702) 300-6996

Typically, electric bicycle travel time is measured in distance. Our bikes can travel 20-40 miles on a single charge. However, there are factors that play into this, such as: battery wattage, brand and size as well as motor wattage, bike frame weight and passenger weight.

Our bikes have considered all of these factors, which is why we chose Samsung batteries, powerful motors and use of lightweight frame materials when designing our e-bikes.

Travel Distance: 20-40 miles
Our Bike Charge Time: 4-6 Hours
Samsung Battery Life: 1000 Charges

1. Wear a helmet every time you ride – it is the law!
2. Use common sense and be aware of your surroundings.
3. Get to know your e-bike before you travel in busy areas, such as main streets with other vehicles.